Here at Blonde Army we aim to be as helpful and as transparent as possible to assist you in your wedding planning journey.
We’ve listed some useful questions below that apply to our hire inventory ‘The Collection’.
If there is anything else you need to know that’s not listed here, please get in touch and we will be happy to help.
Is there a minimum hire fee?
To ensure the quality of our items and the time we spend supporting our clients, we do have to charge a minimum hire fee of £500.00.
Does the hire cost include delivery?
All our delivery times and mileage is additional and is calculated using Google Maps. Our standard delivery costs include 1 standard vehicle and 1 team member.
For larger orders and and/or where a larger vehicle is required or more than 1 vehicle/1 team member is required, there may be additional costs involved. There may also be accommodation costs dependent on access times and location. An accurate quote will be provided upon enquiry. This is subject to change as we understand weddings grow & evolve.
How long is the hire period?
We usually deliver items the morning of or evening before your wedding and will collect the morning after. We understand every venue has slightly different policies regarding access times for set up and break down and we will endeavour to work within these where possible.
Can you deliver and where to?
We are based in The Lake District (LA9) but we do deliver nationwide. Please let us know your wedding venue address so we can provide an accurate delivery quote. We will also need to know about access, restrictions, stairs, elevators etc as these may incur additional fees.
If delivery is required before 9am and after 6pm there may be additional costs.
I’m local, can I collect?
In order to maintain a high level of quality with our collection, we are unable to offer self-collection of your items. Our team will ensure your items are packed safely and securely in our vehicles and delivered to you in the best possible condition.
What is your payment policy?
In order to secure your date and hire items there is a £350 non-refundable booking fee to pay. Until this has been received and our terms and conditions signed, we cannot hold your items. Final payment (plus a security deposit) is due 4 weeks before your event. We cannot deliver hire items without receipt of full payment. If your event is less than 4 weeks away when booking, we require full payment upfront.
Do I have to pay a security deposit?
There will be a £250 security deposit to pay which is included on your final invoice. This will be refunded in full (usually within 7 business days) should we receive all the items back in the condition provided to you.
In the event of damage or loss you will receive the balance of your security deposit less the cost of replacement or repair. If the damage costs exceed the security deposit, you will be invoiced accordingly.
I see you’ve added new items and I want to amend my order?
We do add/change our inventory from time to time. If you see something else you’d prefer for your celebration we can try to accommodate your request.
Firstly, your order value cannot fall below our minimum spend.
You can amend your order up to 2 weeks before your event date, as we will have planned all logistics but will do our best to accommodate any amends. We cannot guarantee item availability. If the items you request are not available, we will do our best to make alternative suggestions that may be suitable.
How should we return items / Do we need to clean items before/after?
We prefer to do all our cleaning and packing ourselves to ensure the items are returned in a good condition and to ensure they are packaged carefully for future use. We just ask that any used candles are removed. If items do need to be moved due to room turnarounds then we can leave packaging on-site, labelled, so we ask that items are carefully packed away and stored safely until we return to collect.
What happens if we damage or misplace something?
We hope our clients love and respect our items as much as we do, however we understand accidents do happen, so in your hire agreement you’ll find replacement value for all our items. This covers the cost of us replacing the item, and also the time to do so.
When signing your hire agreement you’ll be asked to read and agree to our terms of hire and therefore agree to pay for damage and loss of items after the event at the prices stated on your hire agreement.
If any items are damaged or lost during the hire period you will be contacted and invoiced after the event and the replacement cost must be received within 7 days.
For any upholstery cleaning required, we charge a flat fee of £50 per item.
If a custom repair is required, you will be charged the full cost of that repair.
We accept no responsibility for injury caused to any person during the hire period. All items hired are the responsibility of the hirer until they are returned.
Can you source items for our event?
We may be able to help as long as it is in keeping with our style and ethos. If you have any items in mind that we do not yet offer, we may be able to source and procure these for you. This service is offered on an individual client basis, so please contact us to discuss your query.
Can you set up the decor for us?
Yes. We do not offer a ‘hire only’ service so our ‘Wedding Styling’ service is the perfect option. This ensures all your decor is set up & styled as you wish. We also offer various other creative services so do check those out.
I want to hire items from ‘The Collection’ – what happens now?
Please complete our enquiry form and we will send you our full catalogue. We will then arrange a discovery call to understand your request and how best we can accommodate it.
We look forward to hearing from you!
