Here at Blonde Army we aim to be as helpful and as transparent as possible to assist you in your wedding planning journey.
We’ve listed some useful questions below that apply to our hire inventory ‘The Collection’ whether they are hired alone or as part of another service. Upon booking you will receive our full terms and conditions and once signed you will enter into a legal working relationship with us and agree to abide to the terms.
If there is anything else you need to know that’s not listed here, please get in touch and we will be happy to help.
How long is the hire for?
We usually deliver items the morning of or evening before your wedding and will collect the morning after. If you would like to amend these times, please let us know at the time of enquiry.
Can you deliver and where to?
We are based in York (YO24) but can deliver nationwide. Please let us know your wedding venue address so we can provide an accurate delivery quote. We will also need to know about access, restrictions, stairs, elevators etc but this will all be requested on your booking form.
I’m local, can I collect?
It may be possible depending on the type of items you’re hiring. Some items do need to be delivered by us due to their size and weight and therefore transporting and setting up needs to be done by us to ensure health and safety.
Is there a minimum hire fee?
To ensure the quality of our items and the time we spend with our clients finalising their orders, we do have to charge a minimum hire fee of ￡350.00.
Does the hire cost include delivery?
Yes if your venue is within 40 miles of YO24. If you are over 40 miles away we charge 45p per mile and ￡10 an hour for travel time. An accurate quote will be provided upon enquiry.
Is there a deposit to pay?
In order to secure your date and hire items there is a 50% non-refundable deposit to pay, with the remainder payable 4 weeks before your wedding. We cannot deliver hire items without receipt of full payment. If your event is less than 4 weeks away when booking, we require full payment upfront.
There will also be a 25% security deposit to pay which will be refunded in full (usually within 5 business days) should we receive all the items back in the condition provided to you.
I need to cancel my booking
We are sorry this maybe the case. In the event you need to cancel your booking, the 50% non-refundable deposit will be retained as we may have turned away other business due to holding your date and items. However we will be as understanding as possible and ask that you let us know as soon as possible.
I see you’ve added new items and I want to amend my order
We are always updating our inventory so if you see something else you’d prefer for your celebration that’s no problem. You can amend your order up to 2 weeks before your event date, as we will have planned all logistics but will do our best to accommodate any amends. As long as the new items are available on your event date and your total cost of hire still meets the minimum hire fee we are happy to amend your order.
How should we return items / Do we need to clean items before/after?
We prefer to do all our cleaning and packing up ourselves to ensure the items are returned in a good condition and to ensure they are packaged carefully for future use. We just ask any used candles are removed so that any hot wax can dry. If items do need to be moved due to room turnarounds then we do leave all packaging on-site, labelled, so we ask that items are carefully packed away in the correct packaging.
What happens if we damage or misplace something?
We hope our clients love and respect our items as much as we do, however we understand accidents do happen, so in your hire agreement you’ll find replacements costs for all our items. This covers the cost of us replacing the item, and also the time to do so.
When signing your hire agreement you’ll be asked to read and agree to our terms of hire and therefore agree to pay for damage and loss of items after the event at the prices stated on your booking.
If any items are damaged or lost during the hire period you will be contacted and invoiced after the event and the replacement cost must be received within 7 days.
We accept no responsibility for injury caused to any person during the hire period. All items hired are the responsibility of the hirer until they are returned.
Can you source items for our event?
Absolutely, as long as it in keeping with our style and ethos. We love new and innovative ideas and inspiration, and always look to increase our carefully curated range of stock. If you have any items in mind that we do not yet offer, we may be able to source and procure these for you. This service is offered on an individual client basis, so please contact us to discuss your query.
I want to hire items from ‘The Collection’ – what happens now?
You will have been emailed a booking form. Please complete with all the details required and then we can proceed. Once your order has been processed, you will be sent your hire agreement and our terms and conditions including replacements costs. These must be signed and returned to conform your booking and hire items, along with your 50% non-refundable deposit.
I initially booked the ‘hire only’ service but I wish to book another Blonde Army service.
That’s no problem at all. Just let us know as soon as you can to ensure availability and then the necessary discount will be applied. You will receive further details on your combined services.